IT-HAUS Field service
Expert IT support on site when you need it.
Companies are facing numerous challenges, particularly in the area of IT infrastructure maintenance and repair, e.g. recruiting and retaining employees in view of the shortage of skilled workers, training requirements, rising operating costs and constantly increasing service requirements.
The key to overcoming these challenges is the IT-HAUS field service. Specially trained and experienced IT service technicians get your IT systems up and running again and ensure that operations run quickly and smoothly, all on your premises.
Thanks to the deployment of 100 IT-HAUS service technicians in 26 locations in Germany, IT-HAUS GmbH covers the whole of Germany with a very broad technical know-how and is available to provide you with advice and assistance on site. We are happy to support you if required or supplement your IT for special projects or technical challenges - whether remote or onsite support.
Nationwide locations
expert IT technicians
Service calls per month
Overview of services
On-site service / IT onsite support / Hands-on support / System engineering
Nationwide rollouts, rollbacks and installations of/with end devices
Hardware repairs, maintenance and repairs
Remote support and error analysis in the hardware and software area
Installations, conversions/relocations, assembly, setup & configuration of your hardware
Certified data erasure
Client & end device monitoring
Update and patch management
Installation, repair, maintenance and services for digital signage solutions, conference room solutions & collaboration
End device refurbishment
Server Racking & Installation
Product instructions & training
Client and life cycle management
Software deployment, image distribution and image creation
Enrollment/setup of mobile devices via MDM
Windows Autopilot
Pre-provisioning
Inventory according to customer requirements
Dedicated project and service management
Nationwide IMAC/R/D services (Install, Move, Add, Change, Remove, Dispose)
SWAP service for notebooks and workplace end devices
Labeling according to customer requirements
Project-related support and special solutions
Proactive (managed) support
Central service management & scheduling
Certified manufacturer repairs incl. warranty processing for:
Advantages of IT outsourcing
Flexibility & costs:
Once IT systems are up and running, companies often find it difficult to fill a full-time IT position to capacity. With outsourcing, it is possible to take a targeted approach and save considerable costs. It also provides the necessary flexibility, for example in the event of strong growth to cover increasing demand at short notice.
Expert knowledge:
The IT-HAUS service technicians are highly trained employees who draw on their expertise and experience from numerous projects. Frequent updates and innovations in the IT sector make regular training necessary in order to stay up to date. This requires expenditure that not every company can or wants to make. In contrast, IT-HAUS service technicians are always up to date.
Managed IT Services:
Fast and early reaction to potential errors & failures through monitoring. IT-HAUS thus ensures smooth performance of the IT systems.
Independence from the shortage of skilled workers:
Due to the shortage of skilled workers, many companies fail to adequately staff their internal departments. Instead of investing resources in training, companies can directly access the IT-HAUS experts.
Focus on the core aspects:
Outsourcing makes it possible to focus on strategically important expenses by saving important resources through the commissioning of IT-HAUS experts. This not only increases efficiency and productivity in the core areas, but also in the outsourced areas.
Security for your data:
A secure and modern IT infrastructure offers comprehensive protection against attackers. IT-HAUS continuously monitors your IT infrastructure and the security mechanisms are constantly optimized. There is no faster way to respond to security vulnerabilities.
Where you can find us:
Our locations
We would be happy to advise you on the full range of our field service solutions without obligation.
Contact us and we will support you on your way to a productive and successful digital future.
Team Lead, Client & Mobility Solutions