IT-HAUS Field service

Expert IT support on site when you need it.

Expert IT support

Companies are facing numerous challenges, particularly in the area of IT infrastructure maintenance and repair, e.g. recruiting and retaining employees in view of the shortage of skilled workers, training requirements, rising operating costs and constantly increasing service requirements.

The key to overcoming these challenges is the IT-HAUS field service. Specially trained and experienced IT service technicians get your IT systems up and running again and ensure that operations run quickly and smoothly, all on your premises.

Thanks to the deployment of 100 IT-HAUS service technicians in 26 locations in Germany, IT-HAUS GmbH covers the whole of Germany with a very broad technical know-how and is available to provide you with advice and assistance on site. We are happy to support you if required or supplement your IT for special projects or technical challenges - whether remote or onsite support.

Nationwide locations

expert IT technicians

Service calls per month

Overview of services

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On-site service / IT onsite support / Hands-on support / System engineering

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Nationwide rollouts, rollbacks and installations of/with end devices

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Hardware repairs, maintenance and repairs

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Remote support and error analysis in the hardware and software area

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Installations, conversions/relocations, assembly, setup & configuration of your hardware

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Certified data erasure

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Client & end device monitoring

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Update and patch management

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Installation, repair, maintenance and services for digital signage solutions, conference room solutions & collaboration

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End device refurbishment

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Server Racking & Installation

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Product instructions & training

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Client and life cycle management

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Software deployment, image distribution and image creation

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Enrollment/setup of mobile devices via MDM

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Windows Autopilot
Pre-provisioning

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Inventory according to customer requirements

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Dedicated project and service management

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Nationwide IMAC/R/D services (Install, Move, Add, Change, Remove, Dispose)

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SWAP service for notebooks and workplace end devices

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Labeling according to customer requirements

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Project-related support and special solutions

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Proactive (managed) support

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Central service management & scheduling

Certified manufacturer repairs incl. warranty processing for:

Advantages of IT outsourcing

Flexibility & costs:

Once IT systems are up and running, companies often find it difficult to fill a full-time IT position to capacity. With outsourcing, it is possible to take a targeted approach and save considerable costs. It also provides the necessary flexibility, for example in the event of strong growth to cover increasing demand at short notice.

Expert knowledge:

The IT-HAUS service technicians are highly trained employees who draw on their expertise and experience from numerous projects. Frequent updates and innovations in the IT sector make regular training necessary in order to stay up to date. This requires expenditure that not every company can or wants to make. In contrast, IT-HAUS service technicians are always up to date.

Managed IT Services:

Fast and early reaction to potential errors & failures through monitoring. IT-HAUS thus ensures smooth performance of the IT systems.

Independence from the shortage of skilled workers:

Due to the shortage of skilled workers, many companies fail to adequately staff their internal departments. Instead of investing resources in training, companies can directly access the IT-HAUS experts.

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Focus on the core aspects:

Outsourcing makes it possible to focus on strategically important expenses by saving important resources through the commissioning of IT-HAUS experts. This not only increases efficiency and productivity in the core areas, but also in the outsourced areas.

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Security for your data:

A secure and modern IT infrastructure offers comprehensive protection against attackers. IT-HAUS continuously monitors your IT infrastructure and the security mechanisms are constantly optimized. There is no faster way to respond to security vulnerabilities.

Where you can find us:

Our locations

Webcast

Catch me if you can - Be one step ahead of potential IT failures.

To ensure the smooth operation of your business applications, it is important that the functionality of your connected clients is guaranteed in the long term. In times when everyone is talking about the "Digital Employee Experience (DEX)", IT managers are looking for solutions to increase user satisfaction.

Find out in our webcast recording how you can use "Client Monitoring as a Service" to detect problems in your IT infrastructure at an early stage, automate tasks to shorten response times and reduce manual activities.
Dennis Jacobi (IT-HAUS GmbH ) introduces you to the advantages and benefits of IT-HAUS Client Monitoring. In a live demo, we will present selected examples from everyday work.

We would be happy to advise you on the full range of our field service solutions without obligation.

Contact us and we will support you on your way to a productive and successful digital future.

Kai Rath | IT-HAUS GmbH
Dennis Jacobi djacobi@it-haus.com

Team Lead, Client & Mobility Solutions