Support

Service & Complaints

For the following manufacturers we recommend directly via the manufacturer.

To start the complaint process, please select the manufacturer of your affected product.
In this directory (A-Z) you will find contact information for the respective manufacturers who offer direct end customer support.

Acer

Manufacturer support:

Phone: +49 (0) 4102 706 9111

Website: https://www.acer.com/de-de/support/contact-acer/service-contact
We would like to point out that direct processing to the manufacturer shortens the processing time of your request by up to 3 days.

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APC

Manufacturer support:

Phone: +49 (0) 800 101 0067

Website: https://www.apc.com/de/de/support/contact/ask_apc.cfm#

Please have your device ready during the call, as the support employee will carry out troubleshooting / fault diagnosis with you. We ask for your understanding that we cannot act on your behalf due to the manufacturer's regulations. Thank you very much.

Apple

Manufacturer support:

Phone: +49 (0) 800 200 0136

Please have your device ready during the call, as the support employee will carry out troubleshooting / fault diagnosis with you. We ask for your understanding that we cannot act on your behalf due to the manufacturer's regulations. Thank you very much.

Brother

Manufacturer support:

Phone: +49 (0) 180 600 2491

Website: https://www.brother.de/Contact /technical-support

Please have your device ready during the call, as the support employee will carry out troubleshooting / fault diagnosis with you. We ask for your understanding that we cannot act on your behalf due to the manufacturer's regulations. Thank you very much.

Canon

Manufacturer support:

Tel:+49 (0) 2151 3450

Website: https://www.canon.de/support/consumer_products/contact_support/

We would like to point out that direct processing to the manufacturer shortens the processing time of your request by up to 3 days.

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Cisco

For customers with a Cisco support contract:

Phone: +49 (0) 800 187 3652

Please have your device ready during the call as the support employee will carry out a troubleshooting / error diagnosis with you. We ask for your understanding that we cannot act on your behalf here due to the manufacturer's regulations.

Thank you very much.

Don't have a support contract?

Get in touch with our IT-HAUS Customer Service:

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Datalogic

Manufacturer support:

Phone: +49 (0) 6103 997 130 00

Website: https://www.datalogic.com/deu/Contact /technical-support-cts-8.html

We would like to point out that direct processing to the manufacturer shortens the processing time of your request by up to 3 days.

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Dell

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Eizo

Manufacturer support:

Phone: +49 (0) 6103 997 130 00

Website: https://www.eizo.de/support-service/reparaturservice/garantie-kontaktformular

E-mail: service@eizo.de

We would like to point out that direct processing to the manufacturer shortens the processing time of your request by up to 3 days.

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Epson

Manufacturer support:

Tel: +49 (0) 2159 927 9500

Website: https://www.epson.de/support

We would like to point out that direct processing to the manufacturer shortens the processing time of your request by up to 3 days.

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Canon

Manufacturer support:

Phone: +49 (0) 4102 706 9111

Website: https://www.canon.de/support/consumer_products/contact_support/

We would like to point out that direct processing to the manufacturer shortens the processing time of your request by up to 3 days.

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Fujitsu

Manufacturer support:

Phone: +49 (0) 89 356 480 400

Website: https://support.ts.fujitsu.com/indexcontact.asp

We would like to point out that direct processing to the manufacturer shortens the processing time of your request by up to 3 days.

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Grundig

Manufacturer support:

Phone: +49 (0) 911 590 59730

Website: https://repairportal.grundig.com/de-de

We would like to point out that direct processing to the manufacturer shortens the processing time of your request by up to 3 days.

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HP

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HPE

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Iiyama

Manufacturer support:

Phone: +49 (0) 8165 980 4450

Website: https://iiyama.com/de_de/service-formular/

We would like to point out that direct processing to the manufacturer shortens the processing time of your request by up to 3 days.

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Jabra

Manufacturer support:

Phone: +49 8031 26510

Website: https://www.jabra.com.de/support

We would like to point out that direct processing to the manufacturer shortens the processing time of your request by up to 3 days.

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Kodak

Manufacturer support:

Phone: +49 (0) 69 500 71886

Website: https://www.alarisworld.com/de-de/landing-page/servicesupport

We would like to point out that direct processing to the manufacturer shortens the processing time of your request by up to 3 days.

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Kyocera

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Lenovo

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LG

Manufacturer support:

Phone: + 49 (0) 1806 807 020

Website: https://www.lg.com/de/support

We would like to point out that direct processing to the manufacturer shortens the processing time of your request by up to 3 days.

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Logitech

Manufacturer support:

Phone: +49 (0) 89 20 194 020

Website: https://support.logi.com/hc/de/

We would like to point out that direct processing to the manufacturer shortens the processing time of your request by up to 3 days.

Microsoft

Manufacturer support:

Phone: +49 (0) 180 6 67 22 55

Website: https://account.microsoft.com/devices/select-device-for-repair

Halten Sie Ihr Gerät während des Gesprächs bereit, da der Supportmitarbeiter ein Troubleshooting / eine Fehlerdiagnose mit Ihnen durchführen wird. Wir bitten um Ihr Verständnis, das wir hier aufgrund der Herstellerregelung nicht für Sie tätig werden können. Vielen Dank.

Motorola

Manufacturer support:

Phone: +49 (0) 800 724 6872

Website: https://www.motorolasolutions.com/de_xc/contact-us.html

We would like to point out that direct processing to the manufacturer shortens the processing time of your request by up to 3 days.

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NEC

Manufacturer support:

Phone: +49 (0) 211 536 90

E-mail: dach-support@sharpnec-displays.eu

We would like to point out that direct processing to the manufacturer shortens the processing time of your request by up to 3 days.

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Panasonic

Manufacturer support:

Phone: +49 (0) 40 555 58855

Website: https://support-de.panasonic.eu/app/home

Please have your device ready during the call, as the support employee will carry out troubleshooting / fault diagnosis with you. We ask for your understanding that we cannot act on your behalf due to the manufacturer's regulations. Thank you very much.

Philips

Manufacturer support:

Phone: +49 (0) 69 664 04383

Website: https://www.philips.de/c-w/support-home.html

Please have your device ready during the call, as the support employee will carry out troubleshooting / fault diagnosis with you. We ask for your understanding that we cannot act on your behalf due to the manufacturer's regulations. Thank you very much.

Plantronics

Manufacturer support:

Phone: +49 (0) 800 932 3400

Website: https://www.poly.com/us/en/support

We would like to point out that direct processing to the manufacturer shortens the processing time of your request by up to 3 days.

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Samsung

Manufacturer support:

Phone: +49 (0) 6196 775 5577

Website: https://www.samsung.com/de/support/warranty/

Cell phones, tablets & wearables / TV, audio & video / displays & monitors / notebooks / storage media
Please have your device ready during the call, as the support employee will carry out troubleshooting / fault diagnosis with you. We ask for your understanding that we cannot act on your behalf due to manufacturer regulations. Thank you very much.

Seagate

Manufacturer support:

Phone: +49 (0) 800 473 24283

Website: https://www.seagate.com/de/de/

Check guarantee status: Ihttps://www.seagate.com/de/de/support/warranty-and-replacements/

Please have your device ready during the call, as the support employee will carry out troubleshooting / fault diagnosis with you. We ask for your understanding that we cannot act on your behalf due to the manufacturer's regulations. Thank you very much.

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