Our integrated management system is currently certified according to the international standards for quality and environmental management ISO 9001:2015 and ISO 14001:2015.
A quality and environmental management representative has been appointed and reports directly to the management as a staff position. In addition to the implemented continuous improvement process (CIP), active quality assurance measures include dual control principles in relevant processes, process support through checklists including a documented release procedure in the area of configuration, as well as the complete traceability of products requiring serial numbers. The implemented and audited emergency and crisis management ensures smooth operations even in exceptional situations.
Each department, including the associated processes, is audited annually, both internally and externally, in accordance with the audit program. This ensures permanent development and optimization of the system. Weaknesses can be uncovered and opportunities for improvement can be initiated. In addition, awareness-raising measures such as training courses or campaigns via the intranet improve the quality and environmental awareness of employees and thus optimize the achievement of quality and environmental goals.
Corporate policy and corporate goals
Only if we know the wishes and demands of our customers can we implement them to their satisfaction. Therefore, we always ensure open communication and consultation. We measure our success by the satisfaction of our customers. All processes relevant to the company are presented transparently and are continuously developed and improved. In this way, we not only meet the high demands of our customers, but also fulfill the expectations addressed to ourselves. Our corporate policy and corporate objectives have been drawn up in accordance with our corporate mission statement and in consideration of the interested parties and their requirements of us. They support the goals and initiatives derived from them. At the same time, they include compliance with external standards as well as applicable legal provisions and internal regulations. They form the basis for trusting cooperation with our customers and partners. Our principles are divided into five areas and serve as the basis for our detailed annual targets.
Customers
We measure our success by the satisfaction of our customers, because satisfied customers are our best advertising and the key to our business success. It is therefore elementary for us to understand our customers’ expectations of the quality of our work and to consistently meet them, if not exceed them, even in complex customer situations. With this objective in mind, we work not only for, but also with our customers, whom we meet at eye level. We benefit from the direct and indirect customer feedback that comes from our close personal contact. We regularly evaluate the KPIs of our processes on a company- and division-specific basis, such as the complaint rate. If necessary, measures are derived in the sense of a continuous improvement process for process optimization and error prevention. This enables us to prevent deviations from customer expectations and thus maintain customer satisfaction at a consistently high level.
Employees
The employees of IT-HAUS GmbH represent our competitive success factor. They make a significant contribution to our company’s success and represent the company. The objective is to have employees who think and act as intrapreneurs within the company in a motivated, committed and self-reliant manner and who identify with the company to a high degree. Our employees stand behind our products and services and are committed to the careful and responsible application of the established guidelines and their further development. Each and every one of them is required to strive for flawless quality and thus meet the expectations of our customers and partners.
In order to further develop and retain this human capital, regular employee reviews, team meetings and interdepartmental workshops are an integral part of human resources management. Particular attention is paid to individual development and ensuring employee satisfaction in the company-wide (annual) employee appraisals. In addition, the independent and autonomous thinking and acting of our employees is promoted through individually defined qualitative and quantitative annual targets. In addition, our employees have the opportunity to contribute their ideas, wishes and suggestions for improvement through an established online platform with a corresponding reward system.
Company
In order to secure the maximum possible corporate success, our core objective is to permanently optimize our processes and services in order to secure the maximum possible corporate success and ensure customer satisfaction. Our investments serve the purpose of creating sustainable growth and profitability in order to continue to be a good and reliable partner with planning security for our employees, customers and suppliers in the future. To be able to ensure this goal, it requires a lived and sustainable management system, which is constantly optimized.
The following control mechanisms support us in order to be able to ensure the maximum possible success of the company:
- monthly preparation of the BWA (business management analysis)
- annual, prompt preparation of the annual financial statement
- annual preparation of a business plan
- strategic planning
market / manufacturer / supplier / partner
Our goal is an intensive, trusting and long-term cooperation in order to achieve the highest possible benefit for both sides in the value chain. We are a reliable partner for our manufacturers and suppliers, who adhere to clear agreements and are measured against them. The core objective is the continuous establishment and expansion of mutual and sustainably successful partnerships. These premises are of great importance to us. We cooperate with the market-leading technology providers and also consider / evaluate new manufacturers within the framework of business development. To intensify our partnerships, both Purchasing and Sales hold regular strategy meetings with our strategic manufacturers, suppliers and partners.
Environment
We take responsibility for our environment and comply with all environmental laws and regulations. Environmental life cycle impact assessment of products and services to evaluate and monitor the impact of our operations on people and the environment is conducted annually. As a result of this assessment, our focus is to reduce CO2 emissions. In order to achieve this goal, the resulting measures are, for example, the continuous increase or adherence to the dropshipment quota, optimal route planning for technician assignments or the reduction of the use of packaging materials to a minimum. Annual quantitative environmental targets are defined and implemented by deriving appropriate measures. Our aim is not only to meet these self-imposed targets, but to exceed them. A review of the degree of target achievement is carried out at least once a year. In addition, many of our customers act in an ecologically responsible manner. We make our contribution by informing customers in discussions about environmentally conscious products. In doing so, we set the best example. Not only is communication with our customers actively characterized by environmentally conscious thinking, but employees in the company are also extensively informed. With success. Responsibility, self-control and a sensitive eye for the needs of the environment have become the basic attitude of our working methods.
Code of Conduct
We take responsibility for our impact on society!
Our self-imposed behavioral guidelines can be found in our Code of Conduct.