IT-HAUS GmbH provides customers with a defined range of managed services, such as the smooth operation of PC workstations, servers, storage space and even printers.
The benefit – a fully worry-free package
You’ll only pay a monthly flat rate per device or workstation, and we’ll proactively take care of the installation, configuration and software, including all updates, replacements and repairs. We work with all renowned manufacturers.
Professional IT services that make you happy!
The IT-HAUS team does much more than just process tickets: Our on-site services within the IMAC process – such as the replacement and repair of hardware, and the provision of equipment for new employees – are forwarded to the IT-HAUS field service, and our numerous offices ensure quick and reliable processing.
Your benefit: nationwide service network
If required, IT-HAUS can call on its all-encompassing network of branches at any time. Business offices in numerous German cities and in virtually all the major conurbations mean that certified service staff can be deployed flexibly both across-the-country as well as beyond the borders of Germany. As an IT-HAUS customer, you can benefit on request from a combination of remote and on-site services – not only quickly but also cheaply thanks to short journey times.
Service Level Agreements
One of the main responsibilities of the IT-HAUS field service team is the support it provides to maintenance customers throughout Germany on the basis of previously defined response and repair times (Service Level Agreements – SLA). Thanks to our highly efficient deployment planning and comprehensive service network throughout Germany, we can respond quickly and flexibly to all maintenance calls for printers, storage systems, notebooks and servers. Our service level agreements can include guaranteed response and recovery times, proactive elements like permanent monitoring in combination with on-site support, and repair and replacement services (break/fix).
As a systems house operating all over Germany, IT-HAUS repairs laser printers, multifunctional devices, copiers, plotters, notebooks, PCs / workstations, servers and storage systems for all renowned manufacturers. IT-HAUS GmbH is your certified and authorised contact partner for maintenance, repair and warranties. Within the warranty, we’ll settle the repair costs with the manufacturer ourselves; outside the warranty, we’ll firstly give you a cost estimate and advise you whether it’s worth carrying out the repair. Our service is always quick and uncomplicated for all major manufacturers – and if it comes under the warranty, it’s absolutely free!
A growing number of companies are realising that outsourcing IT to the right partner can help reduce costs and increase competitiveness.
Are you looking for support with your IT?
Do you need holiday replacements or staff for a certain project? IT-HAUS hires out staff to bolster your on-site IT team over longer periods or at fixed times, and we can even ensure competent user support for your entire network.
Your benefit: sustainable collaboration
IT-HAUS solely employs its own staff and ensures a uniformly high level of skills with its solid initial and advanced training schemes. Our comprehensive know-how, the low rate of fluctuation and the professionalism of our staff at all times stand for quality and trust. Whether in hospitals or in large production facilities, regardless of where our workers are deployed for you – you can depend on their many years of experience. If necessary, we will arrange an individual on-site induction in advance for you – so that you can concentrate fully on your core business.
System Integration and Migration
Companies using outdated versions of software for their IT run the risk of suffering system failures through a lack of security updates and limited compatibility with important applications. However, upgrading to an up-to-date solution presents an organisation with complex and time-consuming challenges.
IT migration processes need to be carefully planned with an experienced partner to ensure they can be carried out within the required time frame and budget. IT-HAUS GmbH is a globally oriented systems house that can help you plan and carry out IT system migration processes around the world. We not only offer migration from servers, databases, clients and storage systems – and from physical to virtual systems – but also the integration of new solutions in an existing system.
Your benefit: worldwide in the locality
Thanks to a global network of partners, IT-HAUS offers all of its IMAC/R/D services as a global, on-site package. Organised as a central point of contact, IT-HAUS from Föhren coordinates the on-time, cost-efficient delivery to the location in question and ensures the integration into the existing IT system environment – from assembling the device ready-for-operation at the end user’s premises through to dismantling and taking away the old equipment.
IT products and solutions are undergoing constant technical developments. Our employees have access to an authorised PersonVUE test centre and regularly attend training courses to further expand their expertise and offer you added value in our cooperation. This training allows IT-HAUS GmbH to achieve high certification levels with manufacturing partners for the benefit of our customers. Our customers can choose us as their preferred partner to get even more huge benefits, such as better availability and more favourable purchasing conditions.
The IT-HAUS service desk is your first point of contact for user support. Focus on your core areas and reduce costs by outsourcing your IT support. You can contact the IT-HAUS service desk over the phone or via email from Monday to Friday during our normal office hours, or even outside these hours and at the weekend if necessary.
You want more? IT-HAUS works as your reliable partner by offering even more services to help you operate your IT system.
IT-HAUS goes above and beyond its standard service hours, offering its customers 24/7 on-demand support. You and your colleagues can contact us by phone or email around the clock – even on public holidays. Our customers can also access the exclusive IT-HAUS service portal: a web-based platform that lets you manage all your tickets, including processing status, statistics and SLA compliance.
Do you want fault management to be even more convenient?
We can make your ticketing system even more efficient by connecting it to our own.
Our first-level support (user help desk) is your first point of contact for all support requests. All your issues are instantly received, categorised, evaluated and recorded in our ticketing system alongside all the necessary information. This opens up access to a detailed service and error history and facilitates escalation management. Our user help desk has an impressive first-time fix rate thanks to the extensive technical expertise of our staff.
We also offer second-level support. More complex queries are forwarded to the IT-HAUS customer service team, which has the necessary authorisations. Our on-call team is there to provide technical support outside our core hours: Once we’ve received your ticket, our next available member of staff will deal with your request.
If special expertise is required, our third-level support is used as the highest escalation level. These issues are also solved by our on-call team. Our escalation management services guarantee quick and qualified support, and we can even provide manufacturer support on request – coordinated by a certified IT-HAUS technician.
Your benefit: complete support from one source
Customers, whose environment – including hardware, software and services – has already been or is being implemented and supervised by IT-HAUS, additionally profit from the holistic support of their infrastructures through the operational support conducted by the service desk.
The IT-HAUS team can actively monitor your systems to ensure a quick response to any issues. Any faults will be reported directly to the IT-HAUS service desk. Permanent monitoring and early intervention help to effectively prevent outages and downtime.
Your systems are also monitored through regular health checks. IT-HAUS carries out defined measures at fixed intervals (monthly, quarterly, annually) to secure and protect your IT against attacks and keep it up to date. As part of a typical health check, we install the latest security patches and updates, check the available storage space and search for error reports in the log file. Health checks are usually carried out remotely but can also be provided as an on-site service if necessary.
Your benefit: downtimes are minimised
As IT-HAUS reacts before failures happen – and thus before knock-ons affect your business operations – you, as a customer, profit from a more stable environment. If problems occur, you are informed proactively and, if requested, receive immediate support – supervised by an expert contact. We not only save you valuable time in this way, but also a lot of money.
Disaster Recovery as a Service
IT-HAUS supports SMEs that rely on the availability of their data and business-critical systems. We use a secure SSI connection to replicate your systems, storage and installed software at our data centre and one of our cloud data centres. In the event of a system failure, we can reboot your servers locally or in our cloud, which means you can continue providing your IT services to internal or external customers until a secure failback is possible.
Backup as a Service
Even if you perform back-ups, your business-critical data will still be lost if the storage media are kept in the same location as your other IT systems and this is hit by a fire, bad weather or another disaster. That’s why we also back up your data at our own certified high-security data centre in Germany. You can access this data almost anywhere via the Internet, offering you maximum protection in a disaster.